Still thinking it through? Here are the answers to the most common questions.
Do I need to pay upfront, or is this a free trial?
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You pay £59 today to secure your dedicated manager and get your first month of content created. However, you're completely protected by our 30-day money-back guarantee.
If at any point in your first 30 days you're not happy with the service, we'll refund your payment in full—no questions asked.
Think of it as a £59 test drive. You get to use the full service, see the quality, and experience what it's like to have your socials handled professionally. If it's not the right fit, you get your money back. Zero risk.
Is there really no contract or minimum term?
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Correct. No contract. No minimum term. You pay £59/month for as long as you want the service. Cancel anytime after your first month, and you won't be charged again. We don't believe in locking you in. We'd rather earn your business every single month by delivering great work.
How do we communicate and share feedback?
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Once you sign up, you'll be assigned a dedicated manager. They'll reach out via email (or WhatsApp if you prefer) to introduce themselves and guide you through onboarding. All communication goes through your manager—content reviews, feedback, questions, ideas. They typically respond within 24 hours on business days.
Which social media platforms do you support?
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We support all major platforms:
Instagram (most popular with our clients)
Facebook
LinkedIn
TikTok
X (Twitter)
Pinterest You choose which platform(s) you want us to focus on during onboarding. Most clients pick 1-2 to start (usually Instagram + Facebook).
How quickly will I see results?
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Most clients notice a difference within the first 30 days:
More consistent posting (obviously)
Increased engagement (likes, comments, shares)
More profile visits and follows
DMs from potential customers
Bigger results (like significant follower growth or leads) typically happen in months 2-3 once we've learned what content resonates with your audience and the algorithms start favouring your consistency. Remember: social media is a long game. Consistency wins. We help you stay consistent without the stress
What exactly is covered by the 30-day guarantee?
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If you try Purposive and feel that our work isn’t the right fit for your
brand – for any reason – just let us know within the first 30 days. We’ll
refund your first payment in full. No complicated conditions, no hard feelings.
Can I request specific ideas or campaigns?
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Absolutely. If you have launches, events, offers or seasonal promotions,
your manager will build content around those priorities. Think of us as your
flexible content arm that can pivot with your calendar.
Don’t see your question here? Once you’re onboarded, your manager is just
a message away for anything specific to your brand.